Return and Refund Policy

Return and Refund:

You can submit a return request for a product to orders@apcipharma.com at anytime until the end of the 10th day following its receipt. Products must be returned with the invoice, the order number and authorisation number given to you by Client s services following your request on orders@apcipharma. Contact Client s services in the « Contact Us » section to request a return authorisation. Product returns must be sent to the following address:

Returns at:

APCI PHARMA
3278 South Service Road West, Unit 5
Oakville, Ontario L6L 0B1
CANADA

Returns for reasons other than defective product: You must assume all shipping risks and charges for the returned product. A product cannot be returned if it has been taken out of its original wrapping or, in the case of books, if the cover is bent, or if it has been damaged, except if it was defective.

Return of a defective product: If a product is defective, it will be replaced by another identical product. In your product return request, you must give a detailed description of the product s damage or defect. If Cliniderm.ca has not sent you the products that you requested, you will be sent the right products. In both cases, Cliniderm.ca will organise product pick-up and assume shipping charges and risks. No product return request shall be granted after the 10th day following the delivery date. After you receive a return authorisation number, you have 14 days to return your product.

After receipt and verification of your returned products, all sums that have been charged to your credit card and credited to Cliniderm.ca, except for shipping charges, shall be credited back to you as soon as possible, only if the returned products that you sent back and were received by Cliniderm.ca are in the same condition as when they were shipped to you.

Returns for reasons other than defective product: If you are not satisfied with the product you ordered, you can submit a return request to Cliniderm.ca anytime until the end of the 10th day following its receipt. Products must be returned with the invoice, the order number and authorization number. After reception and verification of your returned products, all sums that have been charged to your credit card and credited to Cliniderm.ca, except for shipping charges, shall be credited back to you as soon as possible, only if the returned products that you sent back and were received by Cliniderm.ca are in the same condition as when they were shipped to you.

Reception of defective products: No product return request shall be granted after 10 days following the delivery date. Manufacturers offer warranties of variable duration for their products.
Cliniderm.ca can only assume the replacement or repair of a product if it is sent through us. Cliniderm.ca can only assume shipping risks and charges if you have contacted Cliniderm.ca s Client services before hand to agree on a carrier for the shipment of a product to us. After the 10th day following the delivery date to you, only the manufacturer s warranty shall apply and Cliniderm.ca will only be able to act as intermediary. Products must be returned with the invoice, the order number and authorization number given to you.

You can not return a defective product purchased on Cliniderm.ca to a retail store selling Cliniderm products.

Returns covered by Warranty: If your product has a defect covered by the manufacturer s warranty, it is preferable to contact the manufacturer directly. We can however be an intermediary between you and the manufacturer for the return of the product: the shipping costs are then assumed by you.

Cliniderm.ca does not in any case guarantee the availability of products offered on our site. If Cliniderm.ca cannot deliver one or more of your products within the specified delays, Cliniderm.ca will advise you by email and the following options will be offered:

Maintain your order as active within the site and authorize the site to ship the out of stock product(s), without any advance notice, upon receipt of the product(s) from the supplier, and in such case a payment will automatically be charged to your credit card account for the product(s) even before the product(s) is (are) delivered by the carrier chosen when the order was placed. An order may be cancelled at all times before the out of stock product(s) is (are) received by the site by communicating with the site s client services. Please note that your out of stock product(s) will only be ordered from the suppliers the day after you maintain your order as active on the site.

Cancel your order with no payment being charged to your credit card account for this (these) product(s).

Please not that out of stock orders placed with our suppliers that remain outstanding for over 90 days will automatically be cancelled without any advance notice.

Cliniderm.ca can never be held liable for any damage which you may have suffered as a result of a product being out of stock.

The amount you approve when placing your order is only charged on your card the days we ship. You will never be charged for items that are on order or on hold.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.