PRIVACY
1.1 Cookies
1.1.1 A cookie is necessary to help you navigate this website. This temporary RAM (Random Access Memory) file is automatically deleted when you close your internet session. If you choose to save your password on our website, this file will be saved in the cache memory of your computer and will identify you during your next visit.
1.1.2 No part of this cookie shall be used by APCI Pharma other than for the uses stated before.
1.2 Automatically transmitted information
1.2.1 When you access our website (www.Cliniderm.ca), some data is automatically transmitted between your computer and the server hosting our website. Please note that this data cannot, by its nature, be used by us to identify you personally, except in extraordinary cases, but is received in accordance with the technological requirements inherent to internet browsing and is used only for statistical purposes.
1.2.2 When you access our website, the following data is exchanged between your computer and the server hosting our website:
1.2.2.1 Your internet domain name (for example, APCI PHARMA s domain name is Cliniderm.ca ) and the IP address from which you access APCI PHARMA’s website (the IP address (1) is the number your internet provider assigns your computer each time you browse the internet).
1.2.2.2 The browser type and operating system that you use to access the CLINIDERM website; this data is necessary for the server to send you a file that is compatible with your computer system.
1.2.2.3 The date and hour of your logon to our website; the pages you visit; the address from which you access our website, if you access it directly from inside another website (in that case, that website is called a referrer website ).
1.2.3 APCI PHARMA anonymously collects the data needed to monitor the number of visits on the website, the most visited pages, the technology platforms, referrer sites and country of origin of guests of the website.
1.3 Use of personal and confidential information
1.3.1 APCI PHARMA is committed to the protection of your confidential information (2).
When you voluntarily send us personal or otherwise confidential information through an electronic form, APCI PHARMA uses it only to process your order or to follow up on your requests.
1.3.2 Under the Act Respecting the Protection of Personal Information in the Private Sector, the law grants you certain rights in regards to the confidentiality of personal information that you send us:
1.3.2.1 Respect the confidentiality of personal information.
1.3.2.2 Access to information and to your personal information.
1.3.2.3 Rectification of your personal information, if it is incomplete, incorrect, equivocal or if its collection, its communication or conservation are unauthorised by law.
1.4 Security protocol
1.4.1 We will not send out any personal information through unsecured email. Likewise, you should not send confidential information through email unless the connexion is secure. A connexion is deemed secure when the address in the address bar begins by « https » and the security seal (a closed padlock or key) is shown by your browser.
1.4.2 For credit card transactions, APCI PHARMA uses a SSL secure platform (https protocol 256 bit encoding). This protocol allows an encoded internet exchange (TCP/IP) between the web surfer s browser and the web server in order to guaranty its confidentiality. This exchange s entire content is encoded upon transmission and decoded upon reception. This being a bidirectional exchange, both the browser and the web server interchangeably act as transmitter and receptor.
1.4.3 If you use our online services, please read the Terms of Use section to learn about your rights and obligations.
1.5 Links to other websites
1.5.1 Our website may contain links to other websites. When you click on these links, a new window will open to show you these sites. When you access other websites, please remember that they are not subject to this confidentiality policy.
1.6 Questions and comments regarding this confidentiality policy
1.6.1 If you need more information, have comments about APCI PHARMA confidentiality policy, or if you want to lodge a complaint because you feel this policy has not been properly applied, please write to us at the following address:
APCI PHARMA
3278 South Service Road West, Unit 5
Oakville, Ontario L6L 0B1
CANADA
or communicate with our client services through the « Contact Us » section.
[1] The IP address data collection is done by APCI PHARMA s host server. At APCI PHARMA, no employees other than those assigned to the website have access to the IP address of the web surfers. In principle, the IP address does not identify the web surfer. However, if this data is linked to other information, such as an e-mail sent to APCI PHARMA, the association of both these informations could allow the identification of the user. Nevertheless, the fact that your IP address can change each time you log on makes this association practically impossible. Moreover, we guarantee that no such associations will be made by our employees. The law provides a right of access and rectification when personal information is obtained
[2] APCI PHARMA usually does not monitor its employees’ electronic communications, but reserves its rights to do so if it feels it is in its best interest or if it has been directed to do so, by law or by a Court order, or if it has reasonable doubts that an employee has, or is about to commit a crime or other misdeed that could directly or indirectly harm APCI PHARMA. APCI PHARMA reserves its right to keep an employee s e-mail address after a reasonable period of time following his or her departure, in order to ensure that any important communications may be transferred to us. All personal communications shall be forwarded to the former employee s new e-mail address.
For all non-electrical products return policy, please refer to section 2.2
For electrical appliances return policy, please refer to section 2.3
2.1 Product returns
2.1.1 You can submit a return request for a product to orders@apcipharma.com at anytime until the end of the 10th day following its receipt. Products must be returned with the invoice, the order number and authorisation number given to you by Client s services following your request on orders@apcipharma. Contact Client s services in the « Contact Us » section to request a return authorisation. Product returns must be sent to the following address:
Returns at:
APCI PHARMA
3278 South Service Road West, Unit 5
Oakville, Ontario L6L 0B1
CANADA
2.1.2 Returns for reasons other than defective product: You must assume all shipping risks and charges for the returned product. A product cannot be returned if it has been taken out of its original wrapping or, in the case of books, if the cover is bent, or if it has been damaged, except if it was defective.
2.1.3 Return of a defective product: If a product is defective, it will be replaced by another identical product. In your product return request, you must give a detailed description of the product s damage or defect. If Cliniderm.ca has not sent you the products that you requested, you will be sent the right products. In both cases, Cliniderm.ca will organise product pick-up and assume shipping charges and risks. No product return request shall be granted after the 10th day following the delivery date. After you receive a return authorisation number, you have 14 days to return your product.
2.1.4 After receipt and verification of your returned products, all sums that have been charged to your credit card and credited to Cliniderm.ca, except for shipping charges, shall be credited back to you as soon as possible, only if the returned products that you sent back and were received by Cliniderm.ca are in the same condition as when they were shipped to you.
2.2 Return policy of a conventional product (non electrical appliances)
2.2.1 Returns for reasons other than defective product: If you are not satisfied with the product you ordered, you can submit a return request to Cliniderm.ca anytime until the end of the 10th day following its receipt. Products must be returned with the invoice, the order number and authorization number. After reception and verification of your returned products, all sums that have been charged to your credit card and credited to Cliniderm.ca, except for shipping charges, shall be credited back to you as soon as possible, only if the returned products that you sent back and were received by Cliniderm.ca are in the same condition as when they were shipped to you.
2.2.2 Reception of defective products: No product return request shall be granted after 10 days following the delivery date. Manufacturers offer warranties of variable duration for their products.
Cliniderm.ca can only assume the replacement or repair of a product if it is sent through us. Cliniderm.ca can only assume shipping risks and charges if you have contacted Cliniderm.ca s Client services before hand to agree on a carrier for the shipment of a product to us. After the 10th day following the delivery date to you, only the manufacturer s warranty shall apply and Cliniderm.ca will only be able to act as intermediary. Products must be returned with the invoice, the order number and authorization number given to you.
2.2.3 You can not return a defective product purchased on Cliniderm.ca to a retail store selling Cliniderm products.
2.2.4 Returns covered by Warranty: If your product has a defect covered by the manufacturer s warranty, it is preferable to contact the manufacturer directly. We can however be an intermediary between you and the manufacturer for the return of the product: the shipping costs are then assumed by you.
2.4.2 Cliniderm.ca does not in any case guarantee the availability of products offered on our site. If Cliniderm.ca cannot deliver one or more of your products within the specified delays, Cliniderm.ca will advise you by email and the following options will be offered:
2.4.2.1 Maintain your order as active within the site and authorize the site to ship the out of stock product(s), without any advance notice, upon receipt of the product(s) from the supplier, and in such case a payment will automatically be charged to your credit card account for the product(s) even before the product(s) is (are) delivered by the carrier chosen when the order was placed. An order may be cancelled at all times before the out of stock product(s) is (are) received by the site by communicating with the site s client services. Please note that your out of stock product(s) will only be ordered from the suppliers the day after you maintain your order as active on the site.
2.4.2.2 Cancel your order with no payment being charged to your credit card account for this (these) product(s).
2.4.3 Please not that out of stock orders placed with our suppliers that remain outstanding for over 90 days will automatically be cancelled without any advance notice.
2.4.4 Cliniderm.ca can never be held liable for any damage which you may have suffered as a result of a product being out of stock.
2.4.5 The amount you approve when placing your order is only charged on your card the days we ship. You will never be charged for items that are on order or on hold.
3.0 Product delivery
3.0.1 Cliniderm.ca will deliver the ordered products at the address specified when you placed your order.
3.0.2 The costs are established per region and according to the number of deliveries required for your order. Certain promotions may allow you to receive free delivery. Please visit the site for more information.
3.0.3 Shipping shall be done by Cliniderm.ca as fast as possible after your order has been accepted and in accordance with the delivery method you have chosen on the site. Delivery time and costs may vary according to the shipping destination, delivery method chosen and product availability. Delivery times are estimated as of the moment the products leave Cliniderm.ca s place of business.
3.0.4 You will own the products you have ordered as of the time Cliniderm.ca remits the products to the carrier. As of that time, you will assume the risks and Cliniderm.ca will not be responsible for their loss or destruction.
3.0.5 For products to be delivered outside Canada, you will be responsible for all inherent customs clearance fees and all other costs inherent to exporting products outside Canada.
3.0.6 Delivery of products are subject to all rules established by the carriers Cliniderm.ca deals with, in particular, Canada Post, as well as all rules of other carriers that Cliniderm.ca may deal with from time to time. In certain cases, you may be subject to rules concerning the signature of an acknowledgment of receipt for the products. If you are not at the place where you have asked Cliniderm.ca to deliver the products, you will be responsible for the pick up of the products according to the rules of the carrier that you have chosen on the site when placing your order.
3.0.7 No deliveries will be made to a post office box.
3.0.8 Cliniderm.ca must receive full payment for the products to be delivered prior to their shipping.
